Complaints

We welcome positive feedback and also suggestions on how we can improve our service. There is a suggestion box on reception at both surgeries for this purpose.

We aim to provide the best care we can but sometimes we may fall short of the mark. Initially we would encourage you to speak to whoever you feel most comfortable with, a GP, Nurse, Manager or Receptionist.

However, if you have a complaint to make, please do not be afraid of telling us how you feel. We welcome feedback on all of our services and staff to help us improve where necessary. We will do our best to put right anything that has gone wrong. Please ask for a complaints Leaflet. This will explain what steps to take

If you would prefer to put your concerns in writing, the following designated persons will ensure that it is dealt with it promptly.

Responsible Person: Dr David Carr

Complaints Manager: Mrs Nicola Golding

Deputy Complaints Manager: Mrs Laura Andrews

If you remain dissatisfied with how your complaint has been handled, you can contact NHS England by emailing england.contactus@nhs.net or call 0300 311 22 33