Complaints

Click here to download a copy of our complaints leaflet 

We welcome positive feedback and also suggestions on how we can improve our service. There is a suggestion box on reception at both surgeries for this purpose.

We aim to provide the best care we can but sometimes we may fall short of the mark. Initially we would encourage you to speak to whoever you feel most comfortable with, a GP, Nurse, Manager or Receptionist.

However, if you have a complaint to make, please do not be afraid of telling us how you feel. We welcome feedback on all of our services and staff to help us improve where necessary. We will do our best to put right anything that has gone wrong. We have a practice complaints team who help to resolve and investigate any issues raised.

To send in any information, please email The Practice Complaints Team at warccg.fearnheadcrossmc@nhs.net

Responsible Person: Dr D Carr

Practice Complaints Administrator: Mrs N Golding

Deputy Complaints Administrator: Mrs L Andrews

Practice Complaints Lead Personnel: Mr J Dugdale and Miss E Stott

We hope that, if you have a problem, you will use the Practice Complaints Procedure to give us an opportunity to put things right and improve our service. However, this does not affect your right to approach NHS England with your complaint.

They can be contacted at NHS England Contact Centre, PO Box 16738h, Redditch, B87 9PT or at England.contactus@nhs.uk