Prescriptions

Prescriptions

Ordering Your Repeat Prescription

The quickest, safest and easiest way to order your repeat prescription is online. You can request your medication 24 hours a day, 7 days a week, without needing to phone or visit the surgery.

You can order your repeat prescription using any of the following methods:

• NHS App – Free to download on your smartphone or tablet.
• Patient Access – Order your repeat medication online using the Patient Access website or app.
• Online Services – If you do not use a smartphone or tablet, you can register for online services through the practice.
• Email: cmicb-war.fearnheadcrossfax@nhs.net (please include your full name and date of birth).
• Post – Send your request to the surgery (please include a stamped addressed envelope if you would like your prescription returned by post).
• In person – Complete a repeat prescription slip at reception or use the self-service tablet at Fearnhead Cross Medical Centre.

Ordering Through the NHS App

The NHS App is a free and convenient way to manage your health and order repeat prescriptions.

To order your medication:

1. Download the NHS App from the Apple App Store or Google Play Store.
2. Log in using your NHS login details.
3. Select Prescriptions.
4. Choose Request a repeat prescription.
5. Select the medication you need.
6. Choose your nominated pharmacy, if applicable.
7. Submit your request.

You can also use the NHS App to view your medicines and check the status of your prescription.

Ordering Through Patient Access

You can also order your repeat prescriptions using Patient Access, either through the website or the mobile app.

To order your medication:

1. Visit the Patient Access website or open the Patient Access app.
2. Log in using your registered account details.
3. Select Medication or Repeat Prescriptions.
4. Choose the medication you wish to order.
5. Check your request and submit it.

Your request will be sent to the practice for clinical review and approval.

If you are not registered for Patient Access, please contact the surgery for information about registering for online services.

If you need support using either the NHS App or Patient Access, please contact the surgery and our team will be happy to help.

Important Information

Ordering in Advance

Please order your repeat prescription at least 7 days before you run out. This allows time for processing and for your pharmacy to dispense your medication.

Processing Times

Once approved by a clinician, your prescription will be sent electronically to your nominated pharmacy.

If you do not have a nominated pharmacy, you can collect your medication from any pharmacy of your choice.

Prescriptions requested before 2:00pm will usually be ready after 5:00pm two working days later.

Please allow extra time during weekends and bank holidays.

Medication Reviews

Some medications require regular review before they can be re-authorised. If your medication is due for review, you will be contacted by the practice.

If you are unsure when your medication review is due, please contact a member of the team.

Warfarin and Anticoagulation

If you take Warfarin, you will be asked to show your yellow anticoagulation record book when requesting prescriptions. This is to ensure your treatment is being safely monitored.

If you do not have your book available, we may need to confirm your most recent results with your anticoagulation clinic before issuing your prescription.

Contacting the Practice About Prescriptions

If you need to query your medication, please contact the surgery:

• Fearnhead Cross Medical Centre: 01925 847000 (Option 2)
• Longford Street Surgery: 01925 255600 (Option 2)

Please note: we do not accept prescription requests over the telephone.

All calls are recorded for training and monitoring purposes.

Nominating a Pharmacy

You can choose a nominated pharmacy to receive your prescriptions electronically. This means your prescription will be sent directly to your chosen pharmacy, so you do not need to collect a paper prescription from the surgery.

You can nominate a pharmacy that is convenient for you, such as one close to your home or workplace.

If you would like to nominate or change your nominated pharmacy, please speak to your chosen pharmacy or contact the surgery.

Once your prescription has been sent electronically, please contact your nominated pharmacy directly to check when your medication will be ready for collection.

If you do not have a nominated pharmacy, your prescription can still be sent electronically and you can choose where to collect your medication.

Find Your Nearest Pharmacy

If you need to find a local pharmacy to collect your prescription, you can use the NHS pharmacy finder to search for pharmacies near your home or workplace.

You can search for your nearest pharmacy, check its address and contact details, and find out about the services it offers.

Find a pharmacy near you – NHS Pharmacy Finder

You can also speak to your chosen pharmacy if you would like to nominate them to receive your prescriptions electronically.