Prescriptions

Ordering Your Repeat Prescription

The quickest, safest and easiest way to order your repeat prescription is online. You can request your medication 24 hours a day, 7 days a week without needing to phone or visit the surgery.

You can order your prescription via:

• NHS App (free to download)
• Online Services (if you do not use a smartphone or tablet, you can register via the practice)
• Email: cmicb-war.fearnheadcrossfax@nhs.net
• Post: Send your request to the surgery (please include a stamped addressed envelope if you would like your prescription returned by post)
• In person: Complete a repeat prescription slip at reception or use the self-service tablet at Fearnhead Cross Medical Centre

If you need support using online services, please contact the surgery and our team can help arrange assistance.

Important Information

Ordering in Advance

Please order your repeat prescription at least 7 days before you run out. This allows time for processing and for your pharmacy to dispense your medication.

Processing Times

Once approved by a clinician, your prescription will be sent electronically to your nominated pharmacy.

If you do not have a nominated pharmacy, you can collect your medication from any pharmacy of your choice.

Prescriptions requested before 2:00pm will usually be ready after 5:00pm two working days later.

Please allow extra time during weekends and bank holidays.

Medication Reviews

Some medications require regular review before they can be re-authorised. If your medication is due for review, you will be contacted by the practice.

If you are unsure when your medication review is due, please contact a member of the team.

Warfarin and Anticoagulation

If you take Warfarin, you will be asked to show your yellow anticoagulation record book when requesting prescriptions. This is to ensure your treatment is being safely monitored.

If you do not have your book available, we may need to confirm your most recent results with your anticoagulation clinic before issuing your prescription.

Contacting the Practice About Prescriptions

If you need to query your medication, please contact the surgery:

• Fearnhead Cross Medical Centre: 01925 847000 (Option 2)
• Longford Street Surgery: 01925 255600 (Option 2)

Please note: we do not accept prescription requests over the telephone.

All calls are recorded for training and monitoring purposes.