NHS APP and Online Services

NHS App

The NHS App is a simple and secure way to access a range of NHS services from your smartphone, tablet or computer.

You do not need to contact the practice to register. Simply download the app and follow the on-screen instructions to verify your identity.

For more information go to www.nhs.uk/nhsapp

With the NHS App you can:

• Check your symptoms and get trusted NHS advice
• Book and manage GP appointments
• Order repeat prescriptions
• View your GP medical record
• Access your COVID-19 vaccination record and certificates
• Submit online requests through PATCHS

Patient Access

If you prefer, you can also use Patient Access to access many of the same online services.

To register for Patient Access, please visit the practice with a valid form of photo identification.

With Patient Access you can:

• Book and manage appointments
• Order repeat prescriptions
• View your GP medical record
• Access PATCHS

Proxy Access – Using the NHS App on Behalf of Someone Else

The NHS App allows you to access certain NHS services on behalf of another person through a service called proxy access.

Proxy access may be useful if you are a parent, carer, family member or trusted person who helps someone manage their healthcare.

With the appropriate permission and access, you may be able to:

• Book and manage GP appointments on their behalf.
• Order repeat prescriptions.
• View parts of their GP medical record, where permission allows.
• Help manage their healthcare and communicate with the practice.

How to Request Proxy Access

If you would like to access the NHS App on behalf of another person, you will need to contact the practice to request proxy access.

The practice will need to confirm the identity of both people and check that the appropriate consent and permissions are in place.

Once access has been approved and set up, you will be able to access the services permitted for that person through your own NHS App account.

Important Information

• Proxy access must be authorised by the practice.
• The level of access granted will depend on the individual’s circumstances and consent.
• Parents and guardians may have different access arrangements for children depending on their age and circumstances.
• Access can be reviewed or withdrawn if circumstances change.

If you would like to request proxy access or need further information, please contact the surgery and speak to a member of our reception team.

For further information, visit the NHS website – Using the NHS App on behalf of someone else.

Booking appointments online

We offer a range of routine appointments that can be booked online. Online appointments are not suitable for urgent medical problems.

If you need an urgent appointment, please contact the practice by telephone. When the practice is closed, contact NHS 111, or call 999 in a life-threatening emergency.

Appointments available to book online may include:

• GP appointments
• Nurse clinician appointments
• Cervical screening (smear tests)
• Contraception reviews
• Blood tests
• Blood pressure checks
• Medication reviews
• Long-term condition reviews (such as asthma, COPD and diabetes)

Please ensure you select the correct appointment type and clinician. Appointments booked incorrectly may need to be cancelled if the clinician is unable to deal with your concern.

Need help using online services?

If you would like support or training to use the NHS App or Patient Access, please contact the practice. We will be happy to arrange assistance.