Prescriptions

We ask that patients request their repeat prescription 7 days before they are due to run out, this gives us time to process the prescription and send it to the pharmacy to allow time for them to process this.

Once prescriptions have been processed and signed by a Clinician, they will be sent electronically to your nominated chemist awaiting for you to collect. If you do not have a nominated chemist, you can attend any chemist and ask for them to dispense your medication.

Medication Reviews:

After having a number of repeats you may need to be seen by the doctor before you can have your prescription re-authorised. If you are unsure when your medication will need re-authorising please speak to a member of the team. If you are unsure of your medication please arrange a medication review with the doctor.

All patients on Warfarin will have to produce their yellow book before we can give them a prescription. This is a government safety directive to ensure that you are being monitored and receiving the appropriate medication. If you cannot produce your yellow book, the date of your last review should be obtained from your anti-coagulation clinic.

How to order your repeat prescription:

The easiest, safest and quickest way to order your repeat prescription is online. There is no need to make a phone call or visit us; instead computer, smartphone or tablet users can request repeat prescriptions anywhere – 24 hours a day, 7 days a week.

• NHS APP   –  You can request your prescriptions via the NHS App, this is free to download and you do not need to come into the Surgery to register for this. For more information, click here.

• Online Services  –  If you do not have access to a smartphone / tablet, you can still order your prescriptions online via our Online Services, please click here or call the Surgery for more information on this.

• Email – You can email your request to cmicb-war.fearnheadcrossfax@nhs.net

• Post   –  If it is more convenient, you may post your prescription to the surgery and enclose a stamped addressed envelope.

• Fax   –  You can also fax the request to Fearnhead Surgery 01925 818650 or Longford St Surgery 01925 634954.

• Written   –  You can use the computer print out that you are given from the Pharmacy when you collect your medication to order your next prescription. Mark clearly the items that you require and please do not stockpile medicines; only mark the items that you need.

The processing of Prescriptions:

Prescription requests received BEFORE 2pm will be ready for collection AFTER 5pm 48 hours later i.e. Prescriptions ordered before 2pm on Mondays will be ready for collection after 5pm on Wednesdays

Please allow extra time at Bank Holidays and Weekends

Contact us:

If you need to contact the surgery by telephone about a query with your medication:

Fearnhead Cross Medical Centre- 01925 847000 (Option 2)

Longford Street Surgery- 01925 255600 (Option 2)

Please be advised we DO NOT take requests for prescriptions over the telephone

*All calls are recorded for training and monitoring purposes