Complaints

Click here to download a copy of our complaints leaflet

We welcome positive feedback and also suggestions on how we can improve our service. There is a suggestion box on reception at both surgeries for this purpose.

We aim to provide the best care we can but sometimes we may fall short of the mark. Initially we would encourage you to speak to whoever you feel most comfortable with, a GP, Nurse, Manager or Receptionist.

However, if you have a complaint to make, please do not be afraid of telling us how you feel. We welcome feedback on all of our services and staff to help us improve where necessary. We will do our best to put right anything that has gone wrong. We have a practice complaints team who help to resolve and investigate any issues raised.

To send in any information, please email The Practice Complaints Team at cmicb-war.fearnheadcrossfeedback@nhs.net

Responsible Person: Dr E Taylor

Practice Complaints Lead Personnel: Mr J Dugdale and Miss E Stott

Practice Complaints Administrator: Mrs N Golding

Deputy Complaints Administrator: Mrs L Andrews

WHAT HAPPENS IF I PREFER TO COMPLAIN DIRECTLY TO THE COMMISSIONING ORGANISATION?

If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact NHS Cheshire and Merseyside.

• Telephone: 0800 132 996
• E-mail: enquiries@cheshireandmerseyside.nhs.uk
• Writing to us at: Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA11QY.