Information regarding Novel Coronavirus

Posted on January 29th, 2020

Covid 19

We will regularly update this post with any new changes or information we want to share with you regarding Covid 19 and how it may change our services.

*Please do not attend the Surgery unless you have an appointment*

Face masks

It is compulsory that all patients are required to bring and wear a face mask when attending the Surgery. Your mask does not need to be a medical standard mask.

Prescriptions

Prescriptions can be ordered via online access, e-consult or email using our generic email address warccg.fearnheadcrossmc@nhs.net, prescriptions can also be posted in the letter box outside either Surgery.

Appointments

Face-to-face appointments are available to all patients, but you will be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you

In addition to face-to-face consultations, we are offering consultations online or over the phone. This can be a convenient and flexible way to receive healthcare but if you would prefer to see a GP or healthcare professional in person then this can be arranged for you.

The Process of attending for a face to face appointment

There is an intercom system at both buildings that you will need to ring on arrival, a patient advisor will then speak to you through this before bringing you into the building – please only press the bell once otherwise we will not be able to hear you. 

• Measures are in place to keep you safe from infection during your visit to the surgery.
• On arrival we will take your temperature and you will be advised of where to sit whilst you wait for your appointment.
• Our waiting room is socially distanced to keep all staff and patients safe. 

Please be patient with our staff who are working hard at this time to still give you the service that you need, but who like you, are scared and worried and have families they are trying to protect at home.

Verbal abuse is not acceptable

Opening times

Our opening ours are 8.30-6.00 Monday – Friday  (8.00-8.30 and 6.00-6.30 for emergencies only)

For medical attention outside of the Surgery hours, please dial 111 to speak to NHS 111.

Some important information which you may find useful:

• NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

• For the latest government guidance please click here

• We now also have a facebook page where we will also be posting the latest guidance on Covid-19. Please click here to follow our page

• Need a Covid test? please click here

• Need a Covid test but do not have a mobile number or email address?  call the National Covid Testing Helpline on 119