Information regarding Novel Coronavirus

Posted on January 29th, 2020

IMPORTANT CHANGES TO OUR SERVICES DUE TO COVID-19

DUE TO THE NEW GOVERNMENT GUIDELINES WE ARE CHANGING THE WAY YOU CAN ORDER YOUR PRESCRIPTION; THIS IS TO ENSURE YOU DO NOT HAVE TO MAKE AN UNNECESSARY TRIP TO THE SURGERY.

As from Tuesday 24^th March 2020 we will take one prescription request from you over the phone, you must have the medication name, strength and directions of how you take it when passing the information to reception, BUT you must sign up for a method of electronic prescribing at this time, prescriptions can be ordered via online access, e-consult or email using our generic email address warccg.fearnheadcrossmc@nhs.net, you MUST select a chemist where you can collect your medication from.

Although our doors are closed we are not shut, if you need to attend the surgery for any reason, at Fearnhead please ring the doorbell and stand back behind the metal gate and a receptionist will deal with your query/request, at Longford Street we have an intercom, please ring the bell once and when answered speak clearly in to the intercom, please do not leave your finger continuously on the bell as we will not be able to speak to you.

If for any reason you need to enter the building, for example for an appointment, we will take your temperature at the door.

Please be patient with our staff who are working hard at this time to still give you the service that you need, but who like you, are scared and worried and have families they are trying to protect at home. VERBAL ABUSE IS NOT ACCEPTABLE.

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

For the latest government guidance please click here