Fearnhead Cross & Longford Street Surgeries

Fearnhead Cross Medical Practice, 25 Fearnhead Cross, Warrington, WA2 0HD. Tel: 01925 847000 Fax: 01925 818650

Longford Street Surgery, Longford Street, Warrington, Cheshire, WA2 7QZ. Tel: 01925 255600 Fax: 01925 634954

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NHS

Increased support announced for patients with COVID-19 symptoms and members of their household

Posted on April 22nd, 2020

GP surgeries in Halton and Warrington are working with NHS 111 and local hospitals to provide more advice and treatment to patients with COVID-19 symptoms and members of their household who are self-isolating. The support, which includes telephone, video and face-to-face assessments, will be provided to help these patients with a range of health issues and concerns.

Advice for patients with COVID-19 symptoms

If you have COVID-19 symptoms and you need advice or treatment with any health issue, you should contact NHS 111 in the first instance, unless it is a life-threatening emergency, then you should dial 999.

  • If you have possible COVID-19 and you are struggling to cope with your symptoms, you should use the NHS 111 online Coronavirus service – https://111.nhs.uk/covid-19.
  • If you have COVID-19 symptoms but have another health concern, please contact NHS 111 online at https://111.nhs.uk/ or via phone.

NHS 111 may then refer you to your GP Practice for further assessment via phone or video call. If clinically appropriate, a face-to-face appointment will be booked by the practice at one of the dedicated face-to-face assessment sites which have been set up in Halton and Warrington. As a result, you may need to go to a different surgery than normal for an assessment with a GP. The sites will not offer testing for COVID-19 and are not public testing sites.

To ensure the safety of patients and staff, only patients who have the complaint and a booked appointment at the assessment sites will be allowed access. Patients will only be allowed to enter one at a time, they will be asked to wait in a car if possible and only enter when they are contacted by mobile phone.

Advice for patients living in a household with someone who has COVID-19 symptoms

If you have a health concern but are self-isolating because you live in a household with someone who has COVID-19 symptoms, you can contact the surgery directly via phone or by contacting the practice via an online form on the practice website (eConsult).

IMPORTANT: please make the surgery aware that you are living in a household with someone who has COVID-19 symptoms.

A clinical member of staff will call you back to provide an assessment over the phone and they will arrange a video or face-to face appointment for you if required. Face-to-face appointments for patients who live in a household with someone who has COVID-19 symptoms will take place at one of the dedicated face-to-face assessment sites.

Advice for patients who live in households that DO NOT have COVID-19 symptoms

To reduce any potential risk of infection, patients who live in households without any COVID-19 symptoms will be seen separately from patients with COVID-19 symptoms and members of their household. As a result of the new arrangements, you may be asked to attend a different surgery than usual. If you need to attend a different surgery, we will advise you at the time of booking your appointment.

Please be reminded… do not to come into the surgery without a pre-booked appointment. If you need help with a health concern, please contact us via phone or by completing an online form on our website (eConsult). A clinical member of staff will call you back to provide an assessment over the phone and they will arrange a video or face-to face appointment for you if required.

Where can I find out more information?

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Opening Times

  • Monday
    08:00am until 18:30pm
    08:30 - 18:00 Longford Street
  • Tuesday
    08:00am until 18:30pm
    08:30 - 18:00 Longford Street
  • Wednesday
    08:00am until 18:30pm
    08:30 - 18:00 Longford Street
    Extended Hours at Longford Street from 6.30 – 9.15pm
  • Thursday
    08:00am until 18:30pm
    08:30 - 18:00 Longford Street
  • Friday
    08:00am until 18:30pm
    08:30 - 18:00 Longford Street
  • Saturday
    CLOSED
  • Sunday
    CLOSED